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Onsite IT Support Services

Tired of troublesome technical issues? Try our Onsite ICT Support Service in Kent. Our services enables IT Co-ordinators and IT Leaders to concentrate on teaching and let us worry about the Technical Issues. Our client base is built on long-term relationships. We listen and understand the problems you experience and promise to do our level best to exceed your expectations. We support systems such as:

• Vanilla Networks – Windows Server 2016 / 2012 / 2008
• RM Community Connect 4 (CC4)
• Ranger
• Burconix
• EIS Net (Kent County Council Solution)
• Viglen Solution

How Do Our ICT Support Services Work?

We give staff access to our online helpdesk in every school. This means that senior leaders, teachers, office staff, teaching assistants can log problems directly into our system. This enables us to act quickly. IT leaders also have access to our system to look at everyone else’s tickets. With most of our clients, we provide regular visits to schools by one of our team. All our employees are DBS checked. In some cases too, onsite (school employed technicians) have access to our system and use it as a workflow – referring issues that cannot be solved by them directly. As part of these services, we also meet with you discuss your needs on a regular basis.

Included in this service are items such as:

• Installation of Software
• Installing Printers
• Upgrades to SIMS (SOLUS 3), Installing SIMS Clients
• Commissioning Workstations and Laptops
• Dedicated Account Manager + Regular IT Technician Point of Contact
• Yearly Service Review
• 5 Year Plan to help define your ICT Strategy
• Audio/Visual Support + Advice- Including Loan Equipment (Subject to Availability)
• Setting Up of Users
• Onsite Repairs
• Fault Finding
• Re-locating Equipment
• Bespoke On-site Training
• Checking Backup Logs

You can save up to 40% on Other Technician Support Services in Kent. Contact Us for a Free Consultation.

• Tier 1 – 4 Hours Per Week On-site IT Support (Term Time Only).
• Tier 2 – 2 Hours Per Week On-site IT Support (Term Time Only).
• Tier 3 – 2 Hours Per Fortnight On-site IT Support (Term Time Only).
• Ad-Hoc – Bookable Expert Support – As and when you need it
• Remote Support – We Also fix your problems remotely.

Bespoke Service

We have found in the past that schools sometimes find a 3 tier service option is not directly suited to them. For these schools we have been able to offer a Bespoke Service. This can include more or less frequent visits to their educational establishment. Please ask us for more information. We know, first hand, that each school is different and have their own unique requirements.

If you are looking for a change in your support service, whether it is one off or a regular support service, why not contact us for a Free Consultation.

Why Use Us and Not Someone Else?

The benefits of our services go above and beyond what our competitors offer in Kent. We are not just a technician support service, but we go that extra mile, ensuring that you move forward with ICT and most of all we are Local.

99% of our clients are recommended to us, we love projects and we see technical support as just part of what we offer. Don’t just listen to us, but see what our clients say:

Testimonials from Kent Schools

"I couldn't thank you and your team of people at Primary Technologies enough for providing the support for us to operate" - August 2018 - Graham Chisnell - CEO, Veritas Multi Academy Trust